TERMS AND CONDITIONS

Castle Express Moving – SMS Terms & Conditions
Last updated: February 13, 2025

By opting into SMS from Castle Express Moving, you agree to receive SMS messages related to your move. These messages may include appointment scheduling, reminders, job status updates, post-move instructions, and billing notifications.

1. Types of Messages You Can Expect to Receive:

• Appointment Scheduling: Notifications about the scheduling of your move, including confirmation and changes.
• Appointment Reminders: Reminders about your scheduled move, including time and date.
• Job Status Updates: Updates about your move in progress, such as when the movers are on their way or when your belongings have been delivered.
• Post-Move Instructions: Instructions for after your move, including feedback requests or important follow-up actions.
• Billing Notifications: Notifications regarding your move payment, including receipts or changes to your invoice.

2. Message Frequency

Message frequency may vary depending on your move and the services you request. You may receive up to 5 messages per week.

3. Message and Data Rates May Apply

Standard message and data rates may apply to the SMS messages you receive. Please check with your mobile carrier for details on charges that may apply to your account.

4. Opt-Out

You can opt-out of receiving SMS messages at any time by replying STOP to any message you receive from Castle Express Moving. After opting out, you will no longer receive SMS messages from us, except for essential service messages related to your current move.

5. Help

For assistance or more information, you can reply HELP to any message, or you can visit our website at https://www.castleexpressmoving.com for support.

6. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. Please review it for more information on how we collect, use, and protect your data.