PRIVACY POLICY

Effective Date: 2/13/2025
Last Updated: 2/13/2025

Castle Express Moving LLC (“us,” “we,” or “our”) operates the Castle Express Moving LLC website and related services (the “Service”).

This Privacy Policy outlines our policies regarding the collection, use, and disclosure of Personal Information when you use our Service, including communications via SMS.

By using our Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms & Conditions, accessible at https://castleexpressmoving.com/terms-of-service/.

1. What Personal Information We Collect

We may collect and process the following types of personal information:

• Name
• Email address
• Telephone number
• Mailing address
• Log Data (IP address, browser type, device information, visit duration, pages visited, and other analytics data)

Additionally, if you communicate with us via SMS, we may collect:

• Your phone number
• The content of messages exchanged with us

2. How We Use Your Personal Information

We use the collected information for the following purposes:

• To schedule and manage moving services
• To provide updates and reminders regarding your move
• To communicate job-related updates
• To send marketing promotions or special offers (only if you have opted in)
• To respond to inquiries and provide customer service

3. Who We Share Your Personal Information With

We do not sell or share your personal information, including SMS consent, with third parties for marketing purposes. However, we may share your information with trusted service providers who assist in operating our business, such as:

• Payment processors
• Customer service platforms
• SMS and email communication providers

These third parties are contractually obligated to protect your data and may only use it to provide the requested services.

4. SMS Terms of Service

By opting into SMS from a web form or other medium, you agree to receive SMS messages from Castle Express Moving, including:

• Move appointment confirmations and reminders
• Job updates (such as when movers are en route)
• Post-move follow-up and feedback requests
• Customer support communications
• Other relevant notifications related to your move

Messaging frequency varies. Message and data rates may apply.

• To opt out at any time, reply STOP to any message.
• For assistance, reply HELP or visit our website at https://castleexpressmoving.com/.

For more details, please see our Privacy Policy at https://castleexpressmoving.com/privacy-policy/ and our Terms & Conditions at https://castleexpressmoving.com/terms-of-service/.

5. Security of Your Information

We take commercially reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. However, no online or electronic transmission is 100% secure.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Last Updated date.

7. Contact Us

If you have any questions about this Privacy Policy or our SMS Terms, please contact us at:

Email: Info@CastleExpressMoving.com
Phone: 1 (888) 553-4503
Website: castleexpressmoving.com

This revised Privacy Policy ensures compliance with **SMS consent regulations, data sharing policies,