PRIVACY POLICY

At Castle Express Moving LLC, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information, including information provided through our website, SMS communication, and other interactions with us.

1. Information Collection, Use, and Sharing

Information We Collect:
We collect personal information that you provide directly to us, including:

• Name
• Phone number
• Email address
• Mailing address
  We may collect this information through contact forms, service requests, and SMS opt-ins.

How We Use Your Information:
Your personal information is used for the following purposes:

• To provide and manage the moving services you request
• To send you appointment confirmations, reminders, and updates related to your move
• To send special offers or promotional messages if you have opted-in

How and When We Share Your Information:
We do not sell, rent, or share your personal information for third-party marketing purposes. However, we may share your information with trusted service providers who help us operate our business (e.g., payment processors, customer service platforms, SMS providers). These service providers are contractually obligated to protect your data and may only use it to perform the services we request.

2. SMS Consent and Data Privacy

When you opt-in to receive SMS messages from Castle Express Moving, you are consenting to receive SMS communications from us. These messages are used exclusively for service-related purposes, such as:

• Appointment confirmations and reminders
• Job updates and notifications
• Customer care messages

Important Information:

• Your phone number and SMS consent are never shared with third parties or affiliates for marketing purposes.
• SMS communication will only be used for the purposes outlined above.

3. SMS Disclosure

By consenting to receive SMS messages from Castle Express Moving, you agree to receive the following types of messages:

• Appointment scheduling
• Appointment reminders
• Service updates
• Billing notifications

To opt-out, reply STOP at any time. To get help, reply HELP.
Message and data rates may apply, and messaging frequency may vary. For more information, visit our Privacy Policy and Terms of Service.

4. Website Placement

This Privacy Policy is easily accessible through the following:

• A direct link on our website footer for quick visibility.
• A link on our Contact Us page.

5. Opt-Out and Support

Opt-Out:
You may opt out of receiving SMS messages from us at any time by replying STOP to any message. Once you opt out, you will no longer receive any SMS messages from Castle Express Moving, except for essential service messages related to your current move.

Support:
For assistance with your SMS communication, reply HELP or visit our website at https://castleexpressmoving.com.